Frequently asked question

Returns or refunds are accepted within 3 days of delivery for unopened/sealed products only. Opened products and sale cannot be refunded.

Email us at [email protected] or visit www.novanestae.com

Delivery times may vary by product and location. Estimated times are 1-3 working Days

Yes, only before dispatch. Once shipped, cancellations are not possible.

We offer Cash on Delivery (COD) for all orders.